Q1. Can I have a sample order for Air Ducting ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than

Q3. Do you have any MOQ limit for Air Ducting order?
A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for Air Ducting ?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6: How to deal with the faulty? A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new Double ended reflector with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution Including re-call according to real situation.

How to Place an Order and Make Payment?

Q7: How to place an order?
A:Contact Sales Team: Reach out via email or live chat to discuss your requirements (e.g., product specs, quantity).
Customized Proposal & Quotation: Our sales team will design a tailored solution and provide a quote.
Confirm Documents (PI/CI): After mutual agreement, we’ll issue a Proforma Invoice (PI) and Commercial Invoice (CI) for official signing/sealing.
Production Start: Once documents are signed, the order enters manufacturing.

Q8: What payment methods are accepted?
A:We offer secure global payment options:
Corporate Accounts: Wire transfer via JPMorgan Chase or Deutsche Bank.
Airwallex Platform: 160+ currencies supported, including:
🔹 Letter of Credit (LC)
🔹 Credit/Debit Cards (Visa, Mastercard, UnionPay)
🔹 E-Wallets (Google Pay, Apple Pay, PayPal)
Small Orders: Direct PayPal payments accepted for fast processing.
Note: Always verify account details with our sales team before payment.